I. Writing and Service Policy.
-L&C Is Not Responsible for Starting the Work Until the Full Payment Is Made. L&C will not consider your order urgent even if the deadline is the following day, unless the payment is made entirely or the agreed sum is received. Once the payment has been received, your order will go to the top of our list.
-Original Content Policy. L&C ensures the clients that the work they receive is 100% unique. Each and every piece of work sent to you is checked with Copyscape Premium to ensure that it is 100% original, according to Google’s standards. (Exceptions are those cases when rewording technical or legal terminology, policy or wording would change the meaning of the statement unless used in a given sequence. In case such situations arise, we will discuss the matter with the client).
-Non-Responsive Clients. Upon receiving payment for a quoted project, Client is under full responsibility to send all requested input so we can deliver upon the order. If client fails to reply to any message, phone call or other contact and is non-responsive, leaving our team without project details, the project will be fully refunded within 30 days minus a 50% service fee for our time processing and managing the order unless otherwise specified in writing. In the event an order is not processed due to delays caused by the client within 90 days of the order date. The project will be cancelled and the full deposit will be forfeited by the client to cover our time processing and managing the order unless otherwise specified in writing. However, since customer service and satisfaction remains important to us, we will review each project individually on a case-by-case basis.
-Grammar Policy. Prior to sending the content to the client, editors employed by L&C will double check the content for spelling, grammar and accuracy.
-Revision Policy. The content will be revised by our staff without any additional fees maximum twice in case the request addresses: 1) Misinformation or misuse of the specified topic 2) Bad grammar. Note: Free re-writes are not included in the revisions and they might bring additional fees. The revisions can take up to a maximum of two rounds and 20 days starting from the day of the order. All revisions requested after the 20th day (starting with the 21st day) won’t be considered valid. Refund requests cannot be honored without the content being revised at least once.
-Copyright Policy. Until the full payment is received for the work ordered, all the legal copyrights of the content belong to L&C. In the moment of payment, the copyrights are transferred from L&C to the client.
-Client Approval Policy. It is the responsibility of the client to approve the content ordered (including design, typesetting, copy, photography, images and other possible services) for the work to be considered completed. There is no automatic process of the content unless the client approves of it. Approval may be given in a written mail, phone, a note written on paper or conversation. In the moment the client accepts the work, they also accept the responsibility for all further business that the content is used for unless otherwise agreed (such as printing, film output, etc.). The responsibility for the possible errors in the project or content after it has been accepted by the client shall not be placed on the writer. Once the work has been approved by the client, they are responsible for all the possible errors in the written material.
-Cancellation Policy. Cancellations can only be done through writing or email by the client directly to their client coordinator unless otherwise agreed. It is the responsibility of the client to pay the full costs of the work done to complete the project. The completion is measured based on a percentage of the completed work. In case the client decides to drop the project or work after it has been completed, they are responsible for payment, as it has been mentioned before, including the newly incurred expenses.
II. Payment and Collection.
- Payment Policy. L&C requires an upfront deposit for the full payment from all clients on initial projects. Work will commence upon receipt of the payment. Subscription based work shall be processed once the agreed amount has been received by L&C. Any refunds requested past 2 weeks of the date the payment was made to L&C or the projects start with L&C, will not be valid and the deposit will be forfeited by the Client.
- Late Payment Policy. Invoices not paid within 30 days of the invoice date will accrue interest at 8% per month unless otherwise specified in writing, whichever is greater per month (4 weeks) starting from the following business day after the invoice is due based on Central European Time. Client is responsible to notify L&C of any cancellation of service, work or project. Client also agrees to pay for each check returned for insufficient funds or any other reason $30 per occurrence or 10% of the value of each returned item or whichever is greater. If any account is placed with an attorney for collection, Client agrees to pay all reasonable attorney’s fees including subsequent interests including at least 15 percent of all amounts due.
-Google DMCA & Late Payment. Google takes stolen copyright and SEO claims very seriously. The Client is responsible for holding content commissioned by the client from L&C that does not legally belong to the client. Google ranking achieved as a result of the unpaid work commissioned by the Client, including any and all SEO, Multimedia Content, and Content Writing by L&C, is not legally the Client’s. Please note that each legal notice we receive of copy right infringement will be sent to the Chilling Effects project ( http://www.chillingeffects.org ) for annotation and publication. The submitter’s personal contact information (i.e. e-mail, phone number, digital and physical address) will be redacted by Chilling Effects. An example of such a publication can be seen here http://www.chillingeffects.org/international/notice.cgi?NoticeID=1860.
Similar information from your notice to our Transparency Report may also be published. More on the Google DCMA can be read here: http://support.google.com/bin/static.py?hl=en&ts=1114905&page=ts.cs
Note: The right to file a Google DMCA complaint with Google is reserved by L&C in case payment within 30 days minimum of a sent order by the client is not completed. A notice shall be emailed directly to the Client at least 24 hours before the DMCA is filed with Google. The client shall be noticed by L&C at every step of the way unless payment is paid within the 24 hour window prior to the filing.
III. Use of the Site.
The Information We Collect
Registration Information: At the time you register to become a Registered User of the Site, you will be asked to complete a registration form which requires you to provide information such as your name, address, phone/fax number, email address and other personal information as well as information about your business.
Publishing Information: If you submit any information to L&C Media HB to be published on the Site through the publishing tools, including but not limited to Company Profile and any discussion forum, then you are deemed to have given consent to the publication of such information so long as they do not pertain to personal information.
Buyer Information: we record and retain records of buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns, buyer behavioral patterns, buyer contact details, buyer profiles and so forth.
Payment Information: If you establish a credit account with us or our providers or if you purchase a product or service from L&C Media HB or other Registered Users of the Site or other vendors available through the Sites, we may collect additional information, including billing information, credit card numbers and expiration dates and tracking information from cheques or money orders.
Account Activities Information: We record and retain the records of your Account activities when you use the L&C Media HB services. If you make sale and purchase transactions online through L&C Media HB’s web-based transaction platform, we also collect information related to such transactions including the types and specifications of the goods, pricing and delivery information, any trade dispute records.
Statistical Information: In addition, we gather statistical information about our Site and Users, such as IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions, unique visitors and so forth.
Marketing Information: From time to time, we gather information about our Users and prospective users during trade shows, marketing events and other functions for follow up marketing purposes.
Personal Information: From time to time, our corporate Users may disclose personal data deliberately or inadvertently including without limitation to personal identifiers such as name, email addresses, telephone number, facsimile number and IP address of individuals in the course of using the Site.
Disclosure of Information
You can determine if and how a cookie will be accepted by configuring your browser’s which is installed in the computer you are using to access the Site. If you desire, you can change those configurations in your browser. By setting your preferences in the browser, you can accept all cookies, you can be notified when a cookie is sent, or you can reject all cookies. If you reject all cookies by choosing the cookie-disabling function in your browser, you may be required to re-enter your information on our Site more often and certain features of our Site may be unavailable.
We employ commercially reasonable security methods to prevent unauthorized access, maintain data accuracy and ensure correct use of information. As a Registered User, your Registration Information, Publishing Information and Payment Information (if any) can be viewed and edited through your Account which is protected by Password. We recommend that you do not share your Password to anyone. Our personnel will never ask you for your Password in an unsolicited phone call or in an unsolicited e-mail. If you share a computer with others, you should not choose to save your log-in information (e.g., User ID and Password) on the computer. Remember to sign out of your Account and close your browser window when you have finished your session. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secured. As a result, while we try to protect your information, no web site or company, including ourselves, can absolutely ensure or guarantee the security of any information you transmit to us and you do so at your own risk.
Accessing and Correcting Your Information
You can access, view and edit your Registration Information, Publishing Information and Payment Information (if any) through your Account with L&C Media HB.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.